Endpoint Support & Network Services
Research IT Endpoint Support & Network Services area provides ongoing support for OVPR division staff and researchers needs including analysis of requirements, standards and best practices, documentation, and implementation of enterprise-level research systems, tools, and applications.
Within the VPR Division this area provides the following services:
- Information Technology Service Management (ITSM)
- Endpoint Procurement & Management
- Hardware & Software Support
- Windows Server Administration
- Networking Security
- System Monitoring & Performance Tuning
- Device Lifecycle Management
- Documenting Solutions & Processes
For Researchers (in collaboration with Research Computing & Cyberinfrastructure and College IT partners) we provide the following services:
- Information Technology Service Management (ITSM)
- IoT Device Networking Management
- Documenting Solutions & Processes
- Researcher Instrumentation Support (future)
- HPC, Storage & Data Transfer Hardware/Software Support (future)